Most FAQs About Subscribing to Lumofy

• Does Lumofy subscription support generating a compliance report for disclosure training data with Qiwa platform?

Yes, through your Lumofy account, you can download Qiwa template, which will be pre-filled with all your employees' training data. This allows you to upload it to Qiwa and comply with the training data-disclosure requirement.

• If Jisr subscription ends, but the annual Lumofy subscription is still active, can users continue accessing Lumofy and completing their learning paths?

No, once Jisr subscription expires, Lumofy subscription is also deactivated, and users will no longer have access to their accounts. This is because Lumofy subscription is linked through Jisr.

• How can employees be added to Lumofy platform for career development when subscribing through Jisr?

During the subscription process via the "Marketplace" in Jisr system, the step before invoice issuance is "Select Employees". This allows you to include any number of employees in the subscription so they can benefit from Lumofy’s learning content.

• How can employees be added to Lumofy subscription to access their accounts and begin their learning journey?

Employees with access to Lumofy will see the "Training & Development" icon added to their Jisr homepage. By clicking this button, they can log into Lumofy via Single Sign-On (SSO) with a single click.

• Can additional employees be given access to Lumofy after the subscription and payment have been completed?

Yes, an admin can initiate a new subscription from Lumofy page within Jisr Marketplace, add more employees, and complete the payment. The system allows multiple active subscriptions at the same time.

• Can an active subscription for an employee be temporarily deactivated and reactivated later?

Yes, from Lumofy page in Jisr, active subscriptions can be managed, including temporarily deactivating an employee’s access and reactivating it when needed.

• How are employee details transferred from Lumofy subscriptions in Jisr to their active accounts on Lumofy platform to begin their learning plans?

The integration with Lumofy enables automatic account creation and synchronization of user details between Jisr and Lumofy, including learning progress and activities.