Urgent Note: Attachments Technical Issue

We would like to inform you of a recent incident that may have impacted a number of attachments within the system. Due to regional infrastructure disruptions affecting services hosted in Bahrain, part of the underlying storage infrastructure was impacted, which resulted in some attachments becoming unavailable.

For additional transparency, this incident is part of a broader regional disruption reported by Amazon Web Services. You can find more details in their official communication here:
AWS Report

What this means for you
You might notice that some attachments, particularly those uploaded before March 31, 2026 by your team cannot be opened or may appear missing. We understand how important these files are to your operations, and we sincerely apologize for any inconvenience this may cause.

Actions taken & preventive measures
Ensuring the reliability and security of your data is a top priority for us. As part of our continuous improvements, and prior to this incident (as of March 31, 2026), we have implemented several key measures to strengthen our infrastructure:

• Working with AWS teams to restore as much as we can of the hosted attachments..
• Hosting data across multiple geographic regions to reduce single points of failure
• Implementing automated backup systems with improved frequency and retention policies
• Enhancing redundancy across storage layers to increase data availability
• Strengthening disaster recovery procedures and failover mechanisms
• Improving monitoring and alerting systems for faster incident detection and response
• Conducting ongoing infrastructure reviews and resilience testing against regional disruptions

We are actively investigating the situation and closely monitoring the affected infrastructure. While we are continuing efforts to assess the possibility of recovering impacted attachments, we want to be transparent that recovery cannot be guaranteed at this stage.

Next steps & support
We will keep you informed as we learn more and share any relevant updates. If you have any questions or require assistance, please feel free to reach out to us at [e-mail]—our team is always here to support you.

We truly appreciate your understanding, patience, and continued trust.