Frequently Asked Questions

• What is Jisr system?

It is an integrated cloud-based system for digitizing employee affairs and payroll management, integrated with all the platforms you need. It is compliant with Saudi labor regulations and adheres to the highest standards of protection and security.

Included with a self-service application (mobile app), through which users can view and submit various requests easily and conveniently at any time and from anywhere.

• What is the self-service application?

It is a digital application designed for smartphones, available on official stores (Android, iPhone, Huawei). After downloading and logging in, employees can use it to submit all types of leave requests, track attendance details, view the current or previous month's pay slip, and submit various other requests. All of this can be done with just one click, easily and conveniently, at any time and from anywhere.

• How to download the self-service application (mobile)?

By accessing the app store (Google Play, App Store, Huawei Gallery) depending on the type of device used, searching for the name 'Jisr', and downloading the application from the official store.

• What is meant by the subdomain (company link)?

It is the unique name chosen by the admin during the initial account setup phase, which is added to the main domain of the Jisr system, jisr.net. Through this link, employees will be able to log in to the system.

Example: Company name: demo

The company's account link on the Jisr system will be (demo.jisr.net)

• How can employees find out the company name and add it while activating the self-service mobile application for the first time?

The invitation email sent to the employee contains the company name registered in the Jisr system. Therefore, please use the same name when first logging into the mobile application.

Example: Company name: abc

The company's account link on the Jisr system will be (abc.jisr.net).

By using the subdomain, employees can log into the system whether from the web or mobile.

• How can the current subdomain (company link) name for your establishment be changed?

Please contact your account manager or technical support for assistance.

• Can employees log in to the Jisr system for self-service using a Microsoft 365 account?

Yes, if the company has subscriptions for its employees with Microsoft 365 using their company email, they can use the available option on the application (Sign in with Microsoft account).

• How can the user interface language of the system be changed from Arabic to English?

By clicking on the username at the top and selecting the desired language.

• How can an employee change their password?

  By clicking on the username at the top, selecting 'Change Password,' then entering the current password and the new password, then confirm the new password, and finally saving.

• How can the password be restored if forgotten?

From the login page of the company's account, you can click on the 'Forgot Password?' option. Then enter the email address registered in the employee file and click on 'Send.' A password reset link will be sent to the employee's email.

• How to reset an employee's password?

By logging in as the system administrator, accessing the employee's profile, and clicking on the option to reset the password.

• How to fix the issue preventing access to the Academy, where the message "The page is not fully displayed or there is an error in displaying the page" appears when logging into your Academy account?

1. Try opening the page using a different browser to check if the content appears correctly. You can also try opening the page in Incognito mode.

2. If the page content appears normally in Incognito mode, the issue is most likely related to the cache in your regular browser. In this case, you’ll need to clear the cache by following these steps:

• At the top of your browser (next to the address bar), click on the icon (⁝)

• Select "Clear browsing data"

• Choose the desired time range (the default is 15 minutes)

• Click "Clear data"

• If you want to select specific types of data to delete, click on "Advanced" and choose what suits you

• After that, try reopening the page in the regular browser. It should work properly.