Common Reasons for Not Receiving an Employee's Invitation Email

Common Reasons for Not Receiving Registration Invitation Emails
Below are the most common reasons why target employees may fail to receive registration invitation emails:

1. Incorrect or Incomplete Email Address

• • The email address entered on the employee’s profile is incorrect or incomplete.

2. Extra Spaces in the Email Address

• • • Extra spaces are inadvertently added before or after the email address when it is copied and pasted into Jisr. To avoid this, it is recommended to manually type the email address into the designated field.

3. Email Delivered to Junk/Spam Folder

• • • • The invitation email might be filtered into the junk or spam folder, making it difficult for employees to notice or resulting in accidental deletion.

4. Company Security Policies

• • • • • Your company’s security settings, such as an email firewall on the official email domain, might block or prevent external communications. In this case, you will need to contact your IT administrator to resolve the issue.