FAQs About Annual Flight Ticket Policies

• Can the type of policy cycle be changed after creation?

No, once a policy is created, its cycle type cannot be changed. This ensures consistency in ticket balance calculations and policy management.

• What happens to remaining tickets if an employee moves to a policy with a lower carry forward limit?

Any balance exceeding the carry forward limit of the new policy will be lost. For example, if an employee has a carried-forward balance of 3 tickets but the new policy allows a maximum carry forward of 1 ticket, the employee will lose 2 tickets, and only 1 ticket will be carried forward.

• How is the ticket balance calculated when the "Accrual" method is selected?

Tickets are accrued gradually on a monthly basis. For instance, if a policy grants 12 tickets annually, employees will earn 1 ticket per month, increasing their balance over time.

• How will policies created before the new update transition to the updated annual flight ticket policy?

Admins will be notified about existing policies so they can make necessary adjustments, such as selecting the calculation method ("Accrual" or "End of Cycle") and setting the "Effective Date" Any modifications will be implemented according to the new settings.

• What happens if there is a pending ticket request when an employee moves between policies?

The request remains valid and will be processed based on the original policy. The final decision (approval/rejection) will impact the carried-over ticket balance if applicable.

• Can employees use their remaining tickets after being removed from a policy?

Yes, they have a 30-day grace period to use their remaining tickets. After this period, the balance will expire.

• Can an employee who has never been added to any policy, request a flight ticket?

Yes, an employee who has never been enrolled to a policy can request flight tickets through the system, provided that admins have enabled this option.

• Can an employee removed from a policy and not added to a new one request a flight ticket?

The employee can request a flight ticket using their unused ticket balance within 30 days after removal from the policy. However, if 30 days pass without being enrolled to a new policy, they will no longer be able to request a flight ticket.

• Is there a manual way to add flight tickets for employees included in the flight ticket policy, but whose balance is still zero due to the balance availability settings in their policy?

-  Yes, it is possible to assign custom tickets to the employee (up to two tickets) to be added directly to their ticket balance to use. This can be done through their profile within the policy. More details are available in the article.

- This feature can be used as an alternative solution in certain cases where the policy does not allow an immediate balance allocation for the employee, such as: A policy with one ticket of the type (Calendar Year – Accrual). Or, policies with the (End of Cycle) setting enabled, which do not allow the employee's balance to be added immediately but only at the end of the cycle.

• Can employees without the "Manage Flight Bookings" permissions view their ticket balance and its details?

No, accessing the employee’s profile within the ticket policy and viewing their balance details is only available to admins or employees with the "Manage Flight Tickets" permission. Employees without this permission will not be able to view their ticket balance or its details.

• What is the impact of enabling "Tickets are booked only with annual leave" option when creating a flight ticket policy on flight ticket requests?

  When this option is enabled during the creation of a flight ticket policy, employees covered by the policy are required to submit flight ticket requests only during an approved annual leave period. During the request process, a field will appear prompting the employee to attach their approved annual leave request as a condition to complete the flight ticket request.