The process of receiving and screening health insurance quotations

The broker begins a new process of reviewing requests submitted by companies, in preparation for the proposed quotations and updating the request status. This process takes place after completing the health insurance quotation request through the Jisr platform by companies. Learn how to submit a new request.

 

What are the stages that a health insurance quotation request goes through from its creation to its acceptance?

 

1. Reviewing and preparing quotation requests by the broker

The broker reviews the request submitted by the client and checks the necessary data to prepare a quotation. The data review stage enables the broker to update the request, either indicating that it is in progress stage or notifying that there is invalid information, allowing the user to reattach the correct details.

2. Sending quotations to clients

Once the submitted data is verified, the broker can provide one or more quotations based on the client’s requirements outlined in the request. Each quotation includes details about coverage options, premium costs, terms and conditions, and any additional benefits.

3. Reviewing and comparing quotations by the client

Once the request is updated by the broker and quotations are received, the client reviews and compares the offers to select the one that meets their needs or requests additional quotations. 

 

How can the company view updates made to the requests?

The user can see the status of the request by accessing "Quotation Requests," where requests are listed under the active requests section or request history, depending on their status.

 

Request statuses:

• Draft request:This means that the offer still needs to be completed by the customer and all the required details entered in order to be able to submit his request.
• Initiated request: When the client submits the request, the status of the request is Waiting for the broker/provider to confirm receipt.
• Invalid information: This status appears when the broker asks the client to provide some missing or incomplete information.

• Quotations in progress: This status appears when the service providers have accepted the client's request and are currently working on the proposed quotations.
• Quotations pending review: In this case, it means that the quotations have been received from the providers and are awaiting the client's review and approval.

• Requested more quotations: This status appears when the client requests more quotations if the quotations provided don't meet their needs. And when additional quotations are provided by the broker, the status of the request returns to 'Quotations Pending Review'.

• Cannot provide more quotations: In this case, the provider cannot provide more quotations to the client.
• Quotation accepted: This means that you as a client have accepted the quotation. Please wait for a response from the provider.
• Extra documents requested: In this case, it means that the service provider's request requests additional files to continue the quotation process. It shows which extra documents are specifically required to client can add them.

• Agreement reached: In this case, it means that the agreement and contract with the service provider has been completed and the contract has been attached.
• Cancelled: This means that the quotation request has been cancelled.
• Closed: It means that the request has been rejected by the broker.
   
• Expired Request: This means that the offer has expired because it is inactive.

Important Notes:

• When the status is changed to "Request for More Quotations," and the broker responds by providing additional quotations, the client remains able to choose from both the original quotations and the newly added ones.
• All quotation requests will be active for one month from the date of creation until their status is updated by the broker and the client, except for requests with the status "Initiated Request" which are valid for only 15 days, and requests with the status "Cannot provide more quotations" which are valid for 7 days, before they change to "Expired".
• A request can remain "Draft request" indefinitely, but the only way to proceed is to complete this incomplete request or cancel it, as a new request cannot be created while there is an incomplete request.